Welcome to bow wow haus! All of the products on our website are quoted in Canadian dollars and are available for shipping worldwide. Please review the terms and conditions for our online shop. By choosing to shop at bowwowhaus.ca, you expressly agree to the information outlined below.
Have a question about our products or can’t find what you’re looking for? E-mail info@bowwowhaus.ca or call 604-682-1899.

ORDERING

placing an order
Ordering on-line with bowwowhaus.ca is simple! Browse through our selection of cool gear for your dog (or cat!) and add the items you would like to purchase to your shopping cart. When you’re ready, proceed to check out – and you’ll receive an e-mail confirming receipt of your order, and another message once your package is shipped.

cancelling an order
After you have completed your purchase, your order begins to process and you cannot make any on-line changes to your order. To change or cancel your order, you must e-mail us at info@bowwowhaus.ca. Please note that many orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.

personal information
When shopping on bowwowhaus.ca, you will be asked to create an account using your name, address, phone number and e-mail. This information will allow you to shop on-line and access your account information to facilitate a quick checkout on future visits. We may also use your information to send you news of upcoming bow wow haus sales, product launches or contests. bow wow haus may share your information with an outside shipping company (such as FedEx) in order to send your purchases; however, we do not share or sell our customers’ information with any other outside entities.

gst + pst
GST will automatically be charged on all Canadian orders, and PST will be charged for orders which ship to addresses within British Columbia.

catalogue
bow wow haus endeavours to ensure that our on-line catalogue is kept current and out-of-stock items are promptly displayed. We apologize if your purchase is out-of-stock and will contact you should this error occur. At that point, we will advise when the product will be in stock again, assist in locating an alternate item or process an order cancellation.

Our website may contain errors in descriptions of products, sizing, dimensions, and/or pricing. We reserve the right to correct any of these inaccuracies and update our information without prior notice, including changes to your current or standing order.

SHIPPING

shipping overview 
After your order is placed, it usually ships within 2 business days, based on credit card approval. bow wow haus uses Fedex, Greyhound, or Canada Post for all our shipping needs. Shipping fees are automatically calculated at checkout and will be added to your total invoice. Special order products that have a lead time noted in the item profile will take longer. We will notify you by phone or e-mail of the estimated time of delivery.

shipping costs
Shipping for Canadian orders are charged as outlined below, on your total before shipping and taxes:

$ 0 – 199: $15.00 shipping

$ 200+: free shipping within Canada*
All beds $15-30 surcharge per bed

*Excluded are extra large items as noted in the catalog.

For international orders, we will contact you by phone or e-mail within one day to provide a quote for shipping and confirm your order. International customers are responsible for any customs/duty charges.

shipping by a third party
Some items may be shipped directly from a product manufacturer or third party, and as a result you may receive your order in more than one shipment.

shipping to a post office box
We apologize for any inconvenience but we are not able to send orders to a P.O. Box address.

RETURNS + EXCHANGES

policy
We want you to be fully satisfied with every item that you purchase from bow wow haus, and we’re proud to offer a 100% satisfaction guarantee. Upon receipt of your order, if you are not happy with your purchase, e-mail us at info@bowwowhaus.ca within 7 days to request a refund authorization number. We will make any changes you like, including an exchange, credit to your account, or a refund. Shipping charges are non-refundable. We reserve the right to refuse a refund if the merchandise is not in its original condition and/or is not accompanied by a refund authorization number. bow wow haus will not accept any COD shipping of returns.

special orders
There are a number of items in our store that we custom order to your specifications, including beds and nametags. All special order items cannot be returned or exchanged and are a final sale. All sale items are also final sale.

return instructions
Please securely pack your returned merchandise to protect it from damage during shipping – and prominently mark the package with your refund authorization number. Be sure to retain your shipping information and receipt for tracking purposes to ensure that the package reaches us. bow wow haus cannot be responsible for packages lost or damaged during return shipping.

our blog

 

find us on Facebook!

Be sure to 'like' us on Facebook for the latest news, new arrivals, and lots of interesting doggie events and helpful info! Check out our Facebook page by clicking here!
 
 

WORK WITH US

Are you a HUGE dog lover? If you adore dogs, have great people skills and want to be a part of our awesome team - we'd love to hear from you. Send us a note & tell us why we can't live without you!
 

become a dog groomer

Starting in June 2012, we will be accepting applications from dog-lovers looking to embark on a new career as a professional dog groomer. We will offer one-on-one, hands-on training. Want to stay in the loop? Drop us a note and say hello!
 

come play outside

When the weather's nice - we love to go out and play! Join our outdoor fun e-mail group, by e-mailing us - we'll invite you to group walks on the beach, hikes on some of our fave dog-friendly trails and other outdoors events! Check out our summer pack walk schedule too - and join us for a walk!
 

franchise info

Want to grow + run your very own bow wow haus? Our first step is an informal, in-person chat - as we, first and foremost, will hold out for a GREAT fit with our business concept, values and team! If you love dogs - and love shopping at bow wow haus - we'd love to meet you, so take the first step!
 

© 2014 bow wow haus.